Conflict Management Program



Intended for: managers/team leaders, those in leadership position or aspiring to one that wish to understand the cause and effect of team and personal conflict

Duration: 3 hours 40 minutes

Contents: The Conflict Management Program consists of 2 training session designed to describe the causes of conflicts and offer solutions to avoiding and diminishing its impact. The sessions also offer insight into managing conflict styles, its consequences and self discovery for the participants.

Session Objective
1. Understanding Conflict
  • What does conflict mean
Participants understand what conflict is
  • Positive and negative aspects
Participants understand the negative and the positive aspects of conflict
  • Why conflicts appear
Participants the evolution and causes of conflict
  • Minimizing conflict (for managers)
Participants learn how managers can reduce conflict
  • Avoiding conflict (for yourself)
Participants learn how they can avoid conflict
2. Conflict Management Styles
  • Self Discovery
Participants discover what style of conflict management they have
  • Conflict Management Styles
Participants learn the 5 styles of conflict management
  • Case study
Participants learn the consequences of wrong conflict management styles


Buying this program will offer you the Trainer’s Notes for these sessions, Training Plan, PowerPoint Presentation and Handouts for each session.


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